SMP Mission

Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. SMPs are grant-funded projects of the federal U.S. Department of Health and Human Services (HHS), U.S. Administration for Community Living (ACL). Their work is in three main areas:

Conduct Outreach and Education

SMPs give presentations to groups, exhibit at events, and work one-on-one with Medicare beneficiaries.

Engage Volunteers

Protecting older persons' health, finances, and medical identity while saving precious Medicare dollars is a cause that attracts civic-minded Americans.

Receive Beneficiary Complaints

When Medicare beneficiaries, caregivers, and family members bring their complaints to the SMP, the SMP makes a determination about whether or not fraud, errors, or abuse is suspected. When fraud or abuse is suspected, they make referrals to the appropriate state and federal agencies for further investigation.

To contact your state SMP, call 1-877-808-2468 or email info@smpresource.org.

Helpful Contacts

Medicare - Lost Medicare card, coverage questions, claim issues, general questions

SHIP - Unbiased help with Medicare coverage questions

Eldercare Locator - Find Resources for Services

BFCCQIO - Beneficiary and Family Centered Care-Quality Improvement Organizations

Long-term Care Ombudsman - Advocacy for residents and families

Federal Trade Commission - Report consumer scams

Report Identity Theft

National Do Not Call Registry

National Center for Disaster Fraud - Report scams in relation to a disaster